Operations & Admin
Document management, data reporting, workflow coordination, and inventory control that actually stays accurate.
Administrative Operations & Business Support
Adinda Mariska Ekayanti
Five years of keeping operations calm — editorial pipelines, 70+ client relationships, and teams of eighteen. I turn scattered documents and busy inboxes into systems people trust.
AM
est. 2020
30–70 manuscripts / month
70+ healthcare clients
OJS · Crossref DOI
01
A little
A little
about me
Detail-oriented, systems-minded, and quietly relentless about accuracy. I’ve spent five years making administrative work feel effortless — across customer relations, academic publishing, and healthcare client success.
My work lives in the space between people and process: tracking dozens of manuscripts, onboarding healthcare clients, supervising a five-person service team, and keeping documentation clean enough that anyone can pick it up. Strong organisation, sharp problem-solving, and communication that keeps stakeholders in the loop.
0Years in operations
0Healthcare clients
0People supervised
Editorial & Academic
Manuscript processing at 30–70 per month, OJS workflows, Crossref DOI registration, copyediting and quality control.
Customer Success
Onboarding, relationship management, complaint resolution, and small-team leadership with a human touch.
02
Where I’ve
Where I’ve
done the work
-
01Jun 2026 — Present
Assistant & Technical Editor
Journal Fakultas Kedokteran · Universitas Brawijaya
- Oversee continuous processing of 30–70 manuscripts monthly, from initial screening and peer review through copyediting and publication.
- Coordinate publication of ~15 manuscripts per issue, two issues annually (~30 per volume).
- Maintain manuscript tracking databases, reviewer records, and publication documentation.
- Coordinate workflows among authors, reviewers, and section editors to keep processing on time.
- Manage DOI registration and support journal publication quality improvement initiatives.
- Handle administrative and financial documentation, including reviewer and editor honorarium records, payment processing, and reporting.
-
02Jan 2026 — Apr 2026
Customer Success & Relationship Specialist
PT Medeva Technology · Malang
- Managed administrative records and relationships for 70 healthcare clients.
- Coordinated onboarding and system implementation through 4–5 training sessions per week.
- Monitored client activities, documented issues, and coordinated resolution with internal teams.
- Supported healthcare system integration and related administrative documentation.
-
03Sep 2025 — Jan 2026
Private Teacher & Administration
Working Space · Surabaya
- Provided one-on-one learning assistance for children with special needs.
- Adapted teaching methods to each child’s abilities and learning pace.
- Assisted with school assignments while supporting focus and independence.
- Reported learning progress and observations to parents on a regular basis.
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04Jul 2024 — Jan 2025
Customer Service Team Leader
Ewardrobe Indonesia · Malang
- Supervised a 5-member customer service team and coordinated daily operational workflows.
- Monitored team performance and prepared operational evaluation reports.
- Managed customer records, transaction documentation, and complaint resolution.
- Supported inventory control through stock opname and product condition monitoring.
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05Oct 2023 — Jun 2024
Customer Service Part Time
Ewardrobe Indonesia · Malang
- Responded to customer messages and inquiries across online platforms.
- Assisted customers in selecting rental items and completed transactions.
- Managed scheduled social media content for promotions.
- Supported the team leader in monthly stock taking and product condition checks.
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06Feb 2020 — Jul 2023
Customer Service & Admin
Java Books Center · Malang
- Provided administrative support for walk-in and online customer services.
- Managed daily messaging, order schedules, and production data for printed books.
- Compiled, organised, and summarised business reports for management review.
- Supported product launches and promotions through administrative coordination and data tracking.
- Recorded customer inquiries and complaint resolutions to ensure accurate documentation.
03
The toolkit
The toolkit
& the craft
Administrative & Operations
Editorial & Academic
Communication & Collaboration
Tools & Software
Languages
IndonesiaAdvanced · C1
EnglishUpper Intermediate · B2
04
Beyond
Beyond
the desk
Deputy Head of Public Relations Department
HMPIP
Supervised 2 divisions and 18 staff, coordinating ~10 programmes including community outreach with local villages and reading centres. Built partnerships with other student associations and managed meeting agendas, documentation, and internal–external communications.
Public Relations Staff
Library Science Study Program · FIA UB
Managed information dissemination and promotional content across social media, coordinating with students, faculty, and internal stakeholders for departmental events.
External Staff
HMPIP
Maintained communication and coordination with external organisations and institutional stakeholders, supporting partnerships, correspondence, and documentation.
Co Public Relations — HMPIP Grand Conference
HMPIP
Managed event communications and conference information across organisational channels, coordinating with internal committees to keep participants informed.
Entrepreneurship Intern Staff
HMPIP
Supported daily business operations, product promotion, sales activities, and business administration to keep the organisation’s venture running.
Education
2019 — 2025
Bachelor of Library Science
Brawijaya University · Malang
— 2019
Graphic Design
Vocational High School 4 · Malang
Let’s talk
Got a workflow
that needs calm?
I’m open to administrative operations, editorial, and customer success roles — remote or in Malang.